FAQs
Questions about our lemon vibrators
Answers to your most common questions about our clitoral vibrators and adult toys. If you don't find what you need, email [email protected] — a real person responds within a day.
Shipping & delivery
How discreet is shipping?
Plain unmarked box, no logos or brand markings. Return address shows 'Lemonvibratorsstore LLC.' Customs labels use our parent company name for maximum privacy.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited 1–2 day shipping available at checkout. International orders typically arrive in 5–10 business days with duties prepaid.
Do you ship internationally?
Yes — Canada, UK, Australia, and the EU. We cover all duties upfront so no surprise fees upon delivery.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns on used products — refunds aren't tied to condition. Returned items are recycled responsibly.
How long is the warranty?
Two years on all devices. Coverage includes manufacturing defects, motor failure, battery issues, and silicone separation. Repairs and replacements ship free.
What if my toy arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases and provide a prepaid return label.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full details on each product page.
Is it waterproof?
Yes — IPX7 rated for full submersion up to 1 meter for 30 minutes. Safe for shower, bath, and water play.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a whispered conversation. Verified by an independent audiology lab.
Using your lemon vibrator
How long does the battery last?
Up to 120 minutes per charge, based on intensity level. Full charge takes 90 minutes via included USB-C magnetic charger.
How do I clean it?
Warm water, gentle soap, and pat dry — takes 30 seconds. See our full [Care & Cleaning](/care) guide for detailed instructions.
Can I travel with it?
Absolutely — TSA-friendly, comes with silk pouch and travel lock. Press the button for 5 seconds to lock it and prevent accidental activation.
Still have questions about our lemon clitoral vibrator or other products? Email [email protected] — we update FAQs weekly based on customer feedback.